Customer Service / Support / FAQs

Print File Preparation

General File Prep

1. Files must be at least 300 dpi resolution
2. For rich black please use C:60% / M:40% / Y:40% / K:100%
3. CMYK Color Mode : If you do not send us CMYK artwork we will convert your files to CMYK and “color shifting” may occur!
4. Artwork should not contain any crop marks!
5. Keep anything you do not want cutoff at least 0.125″ away from all edges

How should I set up my bleed?

Please see our Bleed help page by Clicking Here.

How do I print black as a solid black (RICH BLACK)?

When you want to produce solid black, 100% black (K) will not result in a solid, saturated black. Instead, use Rich Black, as represented by C:60% / M:40% / Y:40% / K:100%.

What types of file formats are acceptable?

We recommend saving as a .PDF. You may also send the file in the following types: jpg, jpeg, tif, tiff, eps, and png. We prefer that you send .PDF with embedded or outlined fonts. .PDF’s are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.

Do I need to send my fonts also?

No, you should flatten your image with outlined fonts before sending it to us (unless we are assisting with the design layout).

What color mode should my files be?

If you send us an RGB file, there is a strong chance that a color shift may occur and you may not be satisfied with your job. For printing, you should always start and finish your designs in CMYK color mode.

Can I put text over an image?

Be careful about using photographs for backgrounds. If you put text (any color) on top it can be very hard to read. So the secret is to lighten the photograph a lot–more than you may think is necessary. Use a photo editing program like Paint Shop Pro or Adobe PhotoDeluxe.

Will my printed piece look exactly like it does on my computer monitor?

There are some small differences. Scanners and digital cameras create images using combinations of just three colors: Red, Green and Blue (called “RGB”). These are the colors that computers use to display images on your screen. But printing presses print full color pictures using a different set of colors: Cyan (blue), Magenta (red), Yellow and Black (called “CMYK”). So at some stage your RGB file must be translated to CMYK in order to print it on a printing press. This is easily done using an image editing program like PhotoShop, PhotoDeluxe, or Corel PhotoPaint.

Caution: It’s Best If You do the RGB-to-CMYK Conversion of Your Images! You will have more control over the appearance of your printed piece if you convert all of the images from RGB to CMYK before sending them to us. When we receive RGB images, we do a standard-value conversion to CMYK, which may not be perfectly to your liking. We want you to be happy, so please, take the time to prepare your file properly. We cannot be responsible for sub-par results if you furnish low-res images or RGB images.

Be aware that it is possible to make colors in RGB that you can’t make with CMYK. They are said to be “out of the CMYK color gamut”. What happens is that the translator just gets as close as possible to the appearance of the original and that’s as good as it can be. It’s something that everyone in the industry puts up with. So it’s best to select any colors you use for fonts or other design elements in your layout using CMYK definitions instead of RGB.



Quality Print Solutions, Inc.

DBA: Realty Connect Store

123 Pleasant Avenue

Upper Saddle River, NJ 07458



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Office Hours:

Monday - Friday: 9 am - 5 pm EST

Saturday: Closed

Sunday: Closed


Production Hours:

Monday - Friday: 9 am - 5 pm EST

Saturday: 8 am - 6 pm EST

Sunday: Limited